An innovator himself, Lloyd was the first in the world to provide Microsoft Exchange in a hosted ASP environment, for which he received the Global Hosting Partner of the Year award from Microsoft in 2004. This was the first time the award was won by a company outside the United States.

The next big thing

With his roots in IT, Lloyd is continually at the forefront of the latest technological developments and is committed to exploring their potential to advance the industry. He believes that technologies like machine learning (ML) and artificial intelligence (AI) will transform the BPO and Call Centre industries in the near future.

As he has done for over three decades, Lloyd continues to see advances in technology as opportunities and fully embraces this evolution to drive positive change in the industry.